Reception Services in Birmingham

At Birmingham Security we understand that receptionists are your company ambassadors. The way they interact with customers and communicate your brand values can make or break your company's image. A good receptionist contributes to the first impression of your guests and creates a warm and welcoming atmosphere for them.

All our security officers are Security Industry Authority (SIA) licensed; fully vetted for a min 5 years; well presented; and trained in first aid, customer service and conflict management. They know how to deal with incidents, de-escalate conflicts and manage the security of your premises while welcoming your clients and employees. All our receptionists and security officers are IT literate and have a very good command of written and spoken English.

Personality and attitude is key. Our receptionists are expected to project a professional manner and be energetic, bubbly, confident, well spoken, friendly, engaging, and confident while handling people in any situation without losing their sense of humour or getting flustered and impatient. They should be able to to create a warm and welcoming atmosphere for all guests with the key aim of retaining and attracting new customers. All our gatehouse and reception team have excellent communication skills to all levels – verbally, written, phone and by security radios.

Gatehouse security

We provide gatehouse security services to construction sites, industrial sites, commercial warehouses, distribution centres, residential areas and business parks. Guarding the entrance to your premises, our security team safeguard your business and act as the first access point for entry, allowing only authorised visitors access to your site. Our security team can provide regular mobile patrols and static guarding to monitor your business premises. More on manned guarding services...

When required by our clients and acting within their code of practice, our security team can be more proactive in their duties, such as:

• Handling courier,shipments & pick-ups.
• Undertaking some administrative task and support.
• Managing access control, badging and Logging details of all visitors.
• Meeting and greeting guests and visitors.
• Handling phone calls and message taking.
• Directing visitors and deliveries to the correct site location.
• Maintaining strict no smoking policies around the location.
• Managing car parking facilities and controlling vehicle movements.
• Key holding, locking and unlocking the premises at specified times.
• Be a visual deterrent to deter theft.
• Act as a first aider if required.
• Carrying our internal and external site security patrols; ensuring all areas are kept clean and tidy; and reporting all faults and blocked fire exists as a priority.
• Carrying out Health & Safety checks and report hazards.
• Carry out ID checks
• Monitoring fire, security and intruder alarms.
• Diffusing unwanted situations in discreet and appropriate manner, and being able to identify triggers to conflict along with excellent mediation skills.
• Carrying out spot checks and vehicle, staff & bag searches - within the guidelines of company procedures.
• CCTV monitoring and report suspicious activities.
• Record entry and exits of vehicles.
• Manage hired equipment.
• Assist with the collection and transportation of mail and parcels to and from your site.
• Record, report and escalate all incidents and issues clearly.
• Project a smart, efficient and helpful image at all times.

Whether you need a hotel receptionist or a security team to manage your site gate house duties, our professional and reactive security team ensure a safe and secure workplace environment to all staff, guests and contractors.